ISO 9001:2015, 20000-1:2018, & ISO 22301:2019 – PT XL Axiata Tbk

PT XL Axiata Tbk. (XL Axiata) is one of the leading companies in Indonesia. XL Axiata focuses on providing convergence services to provide convenience for people’s life activities and encourage the development of the digital economy. In addition, XL Axiata is also here to provide the right solutions for business customers through XL Axiata Business Solutions. Especially for business customers, XL Axiata Business Solutions designs products that support daily operations to run smoothly and accelerate business growth. Products for business services, namely Mobile communication, Connectivity, IoT, Big Data, and Managing ICT.

XL Axiata is also committed to providing quality services according to customer standards. Therefore, XL Axiata implements ISO 9001:2015, 20000-1:2018 to build synergies and increase business potential. We are implementing ISO 22301:2019 to ensure business continuity in providing sustainable services to XL Axiata Business Solutions corporate customers. Then, implementing ISO 9001 for the quality management system and 20000-1 regarding the IT service management system in May 2020, as well as ISO 22301 regarding the business continuity management system for BU, which will begin to be implemented in 2021.

Implementing ISO cannot be done without preparation. In the process of implementing the management system, PQM Consultants provides programs in several stages, including:

1. The preparation stage by conducting Gap Analysis and understanding training on QMS, SMS and BCMS for the XL Axiata Business Solutions division.
2. Standardization is in the form of coaching regarding the creation of mandatory documentation needed for implementing QMS, SMS and BCMS.
3. Implementation is a review of the performance of the documentation that has been made and assistance for BCP drill simulations.
4. The internal audit begins with internal audit training to improve the ability and understanding of audit procedures and assist in implementing internal audits and management reviews.
5. The certification audit will provide audit assistance and follow-up coaching on audit findings if any and facilitate implementation assistance for 3 years (maintenance).

XL Axiata managed to get the ISO certification. This result proves that the company’s commitment to providing the best service to customers is a real thing.

PT XL Axiata Tbk. (XL Axiata) is one of the leading companies in Indonesia. Currently, XL Axiata has succeeded in obtaining ISO certificates for several service categories and increasing business potential. These results are tangible evidence of the company’s commitment to providing the best service to customers