Services Consultant

PQM Consultants

We are an established and reputable Management Consulting company specializing in Productivity and Quality Improvement. We believe sustainable improvement can only happen through people development. We have existed for 31 years with great list of clients.

At PQM Consultants, we believe in developing our people to achieve their upmost potential. We have a culture where we value learning and improving together.

Join us if you believe this too. To support our rapid expansion, we are currently looking for:

Job Description

  • Delivering corporate training and/or consulting projects in Services in the area of Services Excellence including Complaint Handling, Negotiation Skills and Services for Front liners
  • Assuring the quality of project is conformed with customer requirements
  • Contribute as part of a team in delivering consulting and training project on Productivity and Quality improvement topics
  • Developing innovative methodologies in the topic of Service Excellence
  • Develop proposals for potential clients on Services topics
  • Participate in business development of the company

Requirements

  • Delivering corporate training and/or consulting projects in Services in the area of Services Excellence including Complaint Handling, Negotiation Skills and Services for Front liners
  • Assuring the quality of project is conformed with customer requirements
  • Contribute as part of a team in delivering consulting and training project on Productivity and Quality improvement topics
  • Developing innovative methodologies in the topic of Service Excellence
  • Develop proposals for potential clients on Services topics
  • Participate in business development of the company