The success achieving efficiency, and productivity begins with with solving problems and disturbances at the workplace. How effective we are in solving them depends on how effective we are in solving the problems at the workplace is. This skill is known as practical problem solving.
Problem solving cannot be separated from our job. It is a part of management activities. Managers are required to have a skill in problem solving, in view of their role as problem solver capability builder.
Problem exists to be faced and solved, no avoidance and repeat should be made. Problem can be an opportunity towards improvement and development. Problem solving is a process to achieve goals by overcoming problems happened during the process of achieving the goals. The process should be mastered by employees who involve directly at the workplace (Genba).
Economic growth always bring business opportunities that are sometimes not in line with the degree of readiness of human resources. Whereas Companies face problems such as incompatibility product / service, complaints, wastage leading to high operational costs.
Companies must operate efficiently to be able to answer the demands of customers and be able to follow the rapidly changing world economy.
So that human resources need to be equipped with the skills to solve problems effectively in order not to repeat and do innovative improvement and continuous improvement.
One approach to solving problems and Continuous Improvement are using the approach of PDCA Cycle (Plan-Do-Check-Act).
Through this program, PQM Consultants equip employees to identify improvement opportunities, analyze the causes of problems and draw up improvement activities in the workplaces.