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IMPROVE! MAGAZINE

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SUCCESS STORIES

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Increasing Customer Satisfaction Through Satisfied Employee

An Employee Opinion Survey at Astra Credit Companies (ACC)

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Improvement Project SMI Division – Chandra Asri Petrochemical Tbk

Cross Functional Improvement Projects at PT. Chandra Asri Petrochemical Tbk

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TPM Implementation Plant 2 – Semen Gresik

PQM facilitates the Plant 2 as Pilot model, to implement the Total Productive Maintenance (TPM) fundamental pillars.

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Kaizen (Continuous Improvement) Implementation Slppi Division – BCA

To increase Service Level by shortening the service lead time up-to 50% without compromising quality of service, starting on January 2014

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