PT High Side Indonesia focuses on sales of Japanese cosmetics. There are two departments in the corporate organizational structure: the Back Office Department encompassing Administration and Warehouse, and also the Sales Department covering Marketing, Sales, and design as well as Product Development that stand alone under the Operational Director.
PT High Side Indonesia since 2020 committed to rearrange its work structure to be more systematic. However, during its application, obstacles come up: miscommunication between departments, ineffective cooperation between staff in the same department, and mistakes from the output caused by miscoordination are inevitable.
Management from PT High Side Indonesia invited PQM Consultants to conduct training in teamwork improvement to strengthen the synergy between departments, units, and staff to improve performance productivity for a more productive, effective, and efficient output.
PQM Consultants facilitate PT High Side Indonesia through the Motivation / Building Personal Capability Program. In this program, PQM helps participants develop teamwork, motivation, and spirit in collaboration; Self-reflection as well as a team for common goals; Building the positive mindset needed in a team to keep strong collaboration; Developing initiatives and spirit to contribute with high motivation; Improving self-actualization capabilities in team members. PT High Side Indonesia staff enthusiastically succeed in doing online assessments through Belbin and DISC to understand themselves and their teams.
COVID-19 caused this program which is normally held offline to be done online. Adaptation was needed by participants to interact freely online. However, overall participants enjoyed and engaged in the whole process.
Staff are more aware and have a better understanding of their peers’ characters at work to adjust their communication style following their unique characters and reduce miscommunication. In addition, each team commits to be more open to communicating their opinions on problems found at the workplace. Besides, PT High Side Indonesia staff also realize the importance of time for team bonding out of their office hours.
