Service excellence is all about creating customer experience that is not only great but also create trust that you would provide the best service the next time they need your product or service again. This requires service mentality that strive for excellence in the eyes of the customers.

Customers, in this terms, does not necessarily need to be an external money-generating customers. Such service mentality can also be used to serve internal employees within the company in which a department serves. For example, Human Resource department will serve employees well-being by applying excellent service mentality into their duties to serve other employees.

PQM Service Excellence program focuses on building that excellent service mentality through easy-to-follow principles and exercises that emphasize the use of those principles when facing customers, whoever that may be.

The Service Excellence training program typically runs for 2 full day. After attending the program, participants will be able to:

• Develop great service mindset to create values for customers
• Step up the service level to create more values for customers
• Gain trust with customers through stages of the service cycle
• Create service improvement using perception point analysis
• Provide best service using “Guest Standard” principles
• Building connection with customers (users) through effective communication
• To understand main principles of service excellence in creating “WOW” service the customers
• To undesrtand practical techniques in the implementation of “WOW” service excellence to customers
• To realize the key principles in maintaining yourwell being to create a “WOW” service for customers