Area of Expertise

The success of our customers inspire us to new achievements

Area of Expertise with Proven Results

More than 30 years, developing people for Indonesia’s competitiveness

Speed and quality of production, especially in machine-dependent industries, depends largely on the efficiency and availability of machines, equipment and employees. Total Productive Maintenance is a system that started in Japan to eliminate production inefficiencies and loss time by preventing breakdown and reducing defects caused by machines. By employing TPM to engage teams from Management, Production, Maintenance, and other divisions as a whole “Partnership of Change”, we have helped clients sustainable restore equipment and processes to optimal conditions, and change the work environment to maintain these conditions for maximum efficiency.

Our Total Productive Maintenance Consist of:

  • Early/ Equipment Management
  • Education and Training
  • Safety Health Environment
  • Administrative & office TPM
  • Autonomous Maintenance
  • Focused Improvement
  • Planned Maintenance
  • Quality management

Lean methodologies focuses on creating more values for customers while minimizing waste. Understanding customers’ value and focusing key processes to continually increase it, lean organization is able to maximize value with zero waste. PQM Consultants have helped numerous companies and organizations refocus their management strategies and develop their human capital to optimize flow of products and services, creating processes that involve less man-hours, less space, less capital and less time. With lean implementation, a company can achieve more faster.

Our Lean Management Consist of:

  • Training Within Industry (TWI)
  • Daily Visual Management
  • Strategic Cost Reduction
  • Workload Analysis
  • Kaizen
  • Kanban
  • Lean Diagnose
  • Value Stream Mapping

Top Quality Management (TQM) is a fundamental management approach to long-term success through customer satisfaction. We have helped clients from diverse industries to involve all employees in the continual improvement of the processes, products, services, and the culture in which they work. These systems ensure quality at the source, and have empowered people in problem-solving and organizational performance through TQM.

Our Top Quality Management (TQM) Consist of:

  • 7 Management & Planning Tools
  • Daily Management System
  • Quality Control Circle
  • Total Quality Management
  • Workload Analysis

Supply Chain Management extends beyond traditional enterprise boundaries and organizes entire business processes throughout a value chain of multiple companies. In an increasingly globalized and interconnected market, organizations must rely on effective supply networks; we have assessed current supply chain practices to help our clients build sustainable systems that improve their business coordination, enhance customer satisfaction and reduce supply chain costs.

Our Supply Chain Management (SCM) Consist of:

  • Demand Management
  • Inventory Management
  • Logistic & Transportation Management
  • Measuring with SCOR
  • Negotiation Skills for Purchasing
  • Partnership with Supplier
  • PPIC
  • Sparepart Inventory Management
  • Supplier Development
  • Supply Chain Management
  • Vendor Evaluation
  • Warehouse Management
  • Warehouse Supervisory SKKN Certification

Great service is more than pleasant customer relations. Ultimately, happy customers are those who get what they expected and more! As your business grow, you will gain more customers with different needs and expectations. Winning businesses today must have great customer service that are quick in finding solution for unsatisfied customers. Winning businesses today need customer service that keeps on improving.

At PQM, our experience creating great service teams have shown companies are successful when they create employees and front-liners with a strong service mindset and also able to improve customer experience using their problem solving ability. With this valuable lesson, we are creating training programs for your employees and front-liners that not only build service mindset and skills but also continuous improvement and problem solving skills. Let’s build great services together!

Our Service Excellence Consist of:

  • Customer Satisfaction Survey
  • Handling Customer Complaints
  • Kaizen in Service
  • Professional Selling Skills
  • Service Excellence Skills

Human Capital Development acknowledges that great people are behind great products. From our inception, we have believed that people are not only resources, but also drivers of change that determine company competitiveness and success. We have helped our clients to build their organizations’ capability and leadership to attract and develop their employees for the long term.

Our Human Capital Development Consist of:

  • Assesement Center
  • CBHRM/ HR for Non HR/ HRMS
  • Competency Based Interview
  • Competency Model
  • Culture
  • Employee Engagement
  • Employee Opinion Survey
  • Training Need Analysis
  • Learning Management
  • Performance Management System
  • Reward Management System
  • Sallary Structure
  • Talent Management (Talent Acquisition, Career Path & Retaining People)
  • Trainiing Effectiveness Evaluation

Top Quality Management (TQM) is a fundamental management approach to long-term success through customer satisfaction. We have helped clients from diverse industries to involve all employees in the continual improvement of the processes, products, services, and the culture in which they work. These systems ensure quality at the source, and have empowered people in problem-solving and organizational performance through TQM.

Our Standardization and Business Process Consist of:

  • Business Process
  • ISO integration System
  • Internal Audit
  • ISO 14001:2015
  • ISO 18001/ OHSAS
  • ISO 9001:2015
  • Risk Management
  • Upgrading ISO 9001:2015

Six Sigma is an effective management system that improves the quality of processes and products/services with a focus on eliminating defects and reducing variability. We have provided training and consulting in Six Sigma management, equipping organizations with the tools and methods to significantly improve organizational performance by systematically removing inefficiencies within the system.

Our Six Sigma and Tools Consist of:

  • 7 QC Tools
  • Acceptance Sampling
  • Core Tools
  • DMAIC
  • Design of Experiment
  • Failure Mode & Effect Analysis
  • Stratistical Process Control
  • Lean Six Sigma
  • Minitab
  • Measurement System Analysis
  • Problem Solving & Continuous Improvement using PDCA
  • Six Sigma

Gemba is a term in Japanese that means ‘the actual place’. In business, Gemba is all the places where value is created for the customers, the manufacturing shop-floor, construction sites, service front-liners, sales floors and more.

Our Gemba Consist of:

  • 5S
  • Practical Problem Solving
  • Shopfloor Leadership
  • Supervisory Management

With a focus on eliminating defects and reducing variability. We have provided training and consulting in Six Sigma management, equipping organizations with the tools and methods to significantly improve organizational performance by systematically removing inefficiencies within the system.

Our Project and Change Management Consist of:

  • Balanced Scorecard
  • Change Management
  • Penyusunan KPI
  • Project Management

We believed that practical and enjoyable activity can strengthen the comprehension of the concept. Thus, through game management, we provide the simulation of some core concept about productivity and quality. We also offer the customization of simulation based on counterpart’s need. Moreover, through team building, we facilitate the team to become high performing team with adhesive bonding.

Our Team Building and Game Management Consist of:

  • High Productive Team
  • Team Alignment
  • Team Building
  • Relationship Building

Empowering people is the key success of your organization. People is the main reason your organization’s system, policies, business process, target and performance exist in the first place. By empowering the people within your organization, you basically strengthen your existing organization foundation.

Our Training and Coaching Consist of:

  • Creative Innovative Thinking (CIT)
  • Coaching Skills Workshop
  • Communication Skills
  • Presentation Skills
  • Training for Trainer

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