Quality Assurance Implementation in Higher Education – Tarumanagara University

Overview

Universitas Traumanagara (UNTAR) is one of the biggest non-government university in Indonesia. UNTAR established since 1960. In their 57th years of providing higher education in Indonesia, they envisioned to become Excellent Entrepreneurial University in South East Asia which has Integrity and Professionalism. For that, UNTAR implementing Quality Management System, such as ISO 9001. Besides to meet the requirements form Indonesia’s government, the implementation of Quality Management System in UNTAR is also to increase their quality process of Three Pillars of Higher Education.

ISO 9001 implementation as quality management system has been started sistematically since 2009 for its faculties and majors in UNTAR. The Quality Management System which has been applied is also used as an accreditation process support of various majors and its whole institution in UNTAR. At the end of 2017 UNTAR must implement SPMI as a requirement in Quality Management System.

Solution

In 2009, Rector, Foundation Management and Faculty Leader are committed to implementing ISO 9001. Various training and workshop were conducted to help stakeholder at UNTAR understand the importance of ISO 9001. All of the faculty in UNTAR got ISO 9001 certification in 2015. In 2007, PQM Consultants started to facilitate the Upgrading ISO 9001:2015 by providing workshop and training. ISO Upgrading is mandatory because there are some changes from previous version which was ISO 9001:2008 and also as a part of requirement SPMI integration.

Some Kaizen initiatives have been done by employees and the standard maintained during TPM Implementation, such as in Skin Care factory, eliminate digiplant errors, reduce hot-air station and heating station troubles, quick set up of eye-mark sensor and eliminate unnecesary adjustment.

Result

In 2017, all of faculty and majors in UNTAR has been certified with ISO 9001 including its bachelor program, post graduate program and profession program such as Public Notary. ISO 9001 also helps UNTAR to achieve excellent accreditation (Akreditasi A) from BAN PT for the university and also the majors in UNTAR. At the end of 2017, SPMI documentation also has finished.

Universitas Tarumanagara is one if established university in Indonesia.

Nowadays, UNTAR has been upgrading into ISO 9001:2015 and integrated their quality management system with SPMI (Sistem Penjaminan Mutu Internal) As a result UNTAR achieve excellent accreditation from BAN PT (Akreditasi A).